Delivery Services

Local Curbside Delivery Available for $249 Flat Rate*

Offer Excludes LTL, FedEx, Same Day & White Glove Delivery

*Applies to home and jobsite deliveries between 0 to 60 miles from selected stores. Delivery fee includes shipping and handling per delivery. Weight limitations may apply. Pricing varies in California.

What are My Delivery Options?

Depending on whether you order in-store or online, the options you have for delivery may differ.

Online Delivery Options

Most items ship either curbside or parcel freight (FedEx, UPS, or USPS) depending on size and weight. All deliveries are made by third-party carriers.
Some products may ship directly from the vendor instead of your local store. Shipping and delivery times may vary depending on distance, carrier, and unforeseen circumstances.

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In-Store Delivery Options

Most of our locations offer parcel, curbside, first threshold, and/or white glove delivery through third-party carriers. Some items are only eligible for curbside or parcel delivery dependent on size and weight. Delivery options vary by store.
Please note that some delivery types might be limited, and prices may vary depending on your needs and the physical environment of the destination.
Contact or visit your local store to learn what delivery options are available at your location.

Small Parcel: Sample orders or boxes less than 100 lbs are generally delivered via FedEx or USPS to the stated addresses. Curbside: Pallet of product delivered to the curb or sidewalk at the end of the destination driveway. Customer is responsible for relocating product to desired location post-delivery. Delivery methods include Box Truck with Liftgate (paved driveway/road), Flatbed & Moffett, or Pick-Up Truck & Hand Unload. Inside / White Glove: Pallets are delivered to driveway, garage, curb & product is waked into the first room over threshold. Additional charges will apply for White Glove Service. Store associates must submit a quote for pricing. Jobsite: Flatbed & Moffett is typically used for jobsite deliveries to unpaved/gravel roads or steep driveways. and have multiple pallets. Flatbed & Moffett deliveries are not available in all locations. If we are unable to locate this service in your area, you will be notified.

Floor & Decor aims to offer delivery 7 days a week up to 100 miles for 1 pallet deliveries from the store in most markets. Shipping and delivery times may vary depending on distance, carrier, and unforeseen circumstances. Please confirm with your local store that 7-day delivery is available in your region. Please note that carriers do not deliver on national holidays.

Delivery Expectations

Items may arrive in multiple shipments. We're unable to ship items to: AK, GU, HI, PR, VI, or foreign countries directly. Learn more about our export services for projects in these areas. If any items in your order require freight delivery, you will need to Contact Customer Care within 24 hours online or by calling 404-720-9120 or 877-675-0002 should any of the conditions below apply to your delivery destination:

Does not allow semi-trailer access.
Does not have a turnaround for a semi-trailer.
Has a steep and/or gravel driveway.
Has low hanging power lines and/or trees.
Is located on the 2nd floor or higher of a building, apartment, and/or condominium.

For full details, please see our Shipping Policy.

Prefer to pick up your order?

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How to Prepare for Your Delivery

Clear access for delivery team.

Remove personal belongings, furniture, and cars.
Driver will not be responsible to move any furniture or personal belongings of customer to create access.
If the driver is not able to access the location, the product will be returned to the store and the customer will absorb all charges.

Shipment Inspection

Once you have received your shipment, follow the instructions below:

Count the product against your purchase receipt.
Inspect and verify the type of merchandise purchased, quantity, model number, color, dye lots for porcelain and ceramic products, and to verify all labels on wood product to ensure accuracy.
Open the boxes to ensure you have received undamaged product.
Notate any concerns (missing product, damage etc) on the delivery document to expedite resolution.
Contact Customer Care with any concerns.

Frequently Asked Questions

How much is shipping?

Shipping charges are based on the weight of the order and the distance from the warehouse to the shipping location. Shipping can be estimated from the product page, and final shipping charges can be seen during the checkout process.

Do you offer expedited shipping?

Due to the heavy weight and fragile nature of our products, we are unable to expedite shipments. We suggest picking up your product at one of our locations that offer same-day pickup on all in-stock orders. Click here to view our shipping policy.

When will my order arrive?

Estimated delivery dates are provided during checkout. You can check your order status online by clicking here. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.

More About Delivery

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