HELP CENTER
Product Questions
Top Questions For Tile
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We do not recommend bleaching tile as it can negatively impact the tile's surface and appearance. Click here to view our Tile Care and Maintenance Guide
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Due to their size and weight, XL slabs are not recommended to be installed over drywall. For more information:
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Floor Suitability Rating is a guide to assist with selecting the appropriate tile for your installation location. For more information:
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XL Porcelain slabs can be purchased in the following locations: Atlanta, Austin, Boston, Boston, Central NJ, Connecticut, Denver, Detroit, Fort Lauderdale, Houston, Jacksonville, Las Vegas, Los Angeles, Maryland, Maryland, Miami, Minnesota, Naples, Nashville, New Hampshire, New Orleans, New York, North Florida, Orlando, Palm Beach, Philadelphia, Phoenix, Salt Lake City, San Antonio, San Diego, Seattle, South Florida, Tampa, and Northern Virginia. For more information:
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Once the cabinets have been properly prepped, tiles are suitable to be used for countertop applications with proper installation and maintenance. We recommend partnering with a local licensed professional that is familiar with this installation type to ensure proper installation and installation materials.
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We do not recommend installing tiles without grout lines & spacers. For more information:
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This is dependent on the specific tile used as not all tiles are suitable for garage floor installation. For more information:
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We do not recommend applying a gloss sealer to flooring as it can affect the slip resistance.
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The difference between ceramic and porcelain is in the raw materials, production process and technical characteristics. For more information:
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We do not recommend installing tile inside fireplaces or areas with direct flames/heat exposure. For more information
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XL Porcelain Slabs are porcelain tiles that measure up to 10 feet tall and 5 feet wide, providing a seamless, luxurious look with minimal grout lines. Tile becomes the striking focal point of the space with a continuous design, while providing optimal durability.
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Wall tiles are exactly like the name suggests – tiles specifically designed for wall installation. For more information:
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Not all tiles can be used in pools. To confirm whether your selected tile is suitable for pool use, please check the specification chart on the product page to see a list of the approved uses. For more information:
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Enhanced realism provides a magnified view of a product's surface appearance using technology-driven enhancements in glazing and print quality to recreate the look and feel of natural materials while providing the durability of porcelain tile.
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Polished and High Gloss are both terms to indicate that a product has a gloss finish.
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Porcelain and ceramic tiles are very popular options for bathroom installation. For more information:
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Porcelain and ceramic tiles are very popular options for shower installation. For more information:
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Yes, any matte porcelain or natural stone paver tiles are a great option for an outdoor space. For more information:
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Porcelain, ceramic, and wall tile are all stain-resistant. If selecting a natural stone material, sealers offer many benefits, including stain resistance! For more information:
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We do not recommend painting floor tile as it can create blemishes and bubbles if used in high-traffic areas.
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Inkjet technology is the highest quality printing technique in the industry. Inkjet technology delivers high contrast and edge-to-edge design for exceptional realism.
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Sealer isn’t required for porcelain or ceramic tile. For other tile types, we recommend sealing tile routinely every 12-18 months. For more information:
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Quarry tile is an unglazed tile that is specifically produced for commercial applications including commercial kitchens, food prep areas, etc. For more information:
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Saltillo is a terracotta tile that is produced in Saltillo, Mexico. This unique and highly sought-after terracotta look tile has a beautiful color variation. For more information:
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When looking to use tile outdoors some of the top features to consider are weather resistance, water resistance/waterproof, porosity, durability, fade resistance, heat resistance/transfer, etc. For more information:
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We typically refer to all porcelain tiles as "waterproof" because water will not have a significant impact on the top of the tile or on the body of the tile. For more information:
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Engineered stone is altered by a man-made process to create the desired end result for use. Natural stone has beautiful random veining and is simply cut and altered for sizing and final use.
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To confirm whether your selected tile is suitable for wall installation, please check the specification chart on the product page to see a list of the approved uses. For more information:
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We recommend using an anti-slip sealer which is a topical solution that helps increase the slip resistance of any tile. For more information:
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When selecting a tile for use in a sunroom, there are a few features to consider such as being approved for use with sunlight exposure, heat resistance, and heat transfer. For more information:
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Porcelain and ceramic tiles are a great choice for residential kitchen floor installations as they are suitable for use in areas that will be exposed to water and other stains. Quarry tiles are an excellent choice for commercial kitchens. For more information:
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Tile materials such as porcelain and ceramic are known for low heat transfer properties. For more information:
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Maximo is an exclusive brand to Floor & Decor. It features durable, thin, lightweight tile in both matte and polished finishes with many exciting and exotic designs. For more information:
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"Dye Lot" refers to the slight color difference from production-to-production for the same style of tile. For more information:
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Tile is an extremely durable material that has been used for thousands of years in home construction. Tile is made from a mixture of raw materials pressed together to create shapes, different surfaces textures & designs. For more information:
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The answer is simply “YES!" Floors. Walls. Ceilings. Indoors. Outdoors. Showers. Outdoor walls. Restaurants. Hotels. Shopping malls. Hospitals. Please refer to your installation materials for more details about your specific tile. For more information:
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The Dynamic Coefficient of Friction is a rating to determine the slip resistance of a tile For more information:
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Our feature and benefit information online and in-store will indicate the type of edge on each tile. For more information:
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The term “Colorbody” means the main body of the tile has been tinted to better compliment the graphic on the top of the tile. Chips on the surface are less noticeable than a normal body, but it depends where the chip occurs on the tile, the size of the chip, and the amount of color added to the body.
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A true “throughbody” tile is produced with the same solid color raw material from the very bottom to the top. During the production process, there is no design added to the top of the tile.
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Doubled Loaded tile has two different raw materials pressed together during production to allow for the tile to have similar characteristics as a through body tile. For more information:
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"Caliber" refers to the specific size of the tile. As the tile passes through the kiln during the manufacturing process, it will have all the moisture burned off in the intense heat. When this happens, the tile will shrink between 5% and 10%! For more information:
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Yes, every Saturday we offer free in-store installation classes. Each specified time is in local time.
- Wood & Laminate: 10am
- Backsplashes: 11am
- Tile & Stone Install: 2pm
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The surface of porcelain and ceramic tile do not require sealing, however, it’s important to note that even though your porcelain or ceramic tile does not need to be sealed, the grout used during installation will need to be sealed and maintained. For more information:
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Click here to view our Tile Care & Maintenance Guide for porcelain, ceramic, and glass tiles.
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Choosing the correct grout is important for any tile installation, but perhaps even more so when it comes to glass tile. We recommend unsanded grout as the coarse grains in sanded grout could scratch the surface of your new glass decorative.
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Yes, it is crucial to choose a mortar designed specifically for glass tile, since the glass will be translucent and mortar can show through. We recommend Mapei Adesilex P-10 for your glass tile installation. Please note: if any one side of the tile is larger than 6 inches, Keraply must be used in place of water.
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